Simon expands, rebrands online outlet marketplace as ShopSimon

The digital marketplace is adding sale and discounted merchandise to its outlet offering of over 360 retailers. 

By Tatiana Walk-Morris • Sept. 6, 2024

Amazon tech to automate 10 new campus c-stores

The company said it expects to put its technology in more stores in 2024 than in any year previously.

By Jessica Loder • Sept. 4, 2024

Explore the Trendline➔

How the payments landscape is changing

As the space rapidly shifts, the future is for anyone's taking. 

By Retail Dive staff

Mango extends e-commerce operations to 12 new markets

The company also named Marlies Hersbach as its new e-commerce executive director as its online business accelerates. 

By Tatiana Walk-Morris • Sept. 4, 2024

Virtual try-on offers more sales: Perfect Corp.

The report found that over 38% of respondents identified virtual fitting rooms and try-ons as the most effective use case of AI and AR tech.

By Xanayra Marin-Lopez • Sept. 3, 2024

‘Maybe It’s Maybelline’ returns, reworked for TikTok era of beauty marketing

The cosmetics brand is promoting the revamped jingle with a team of influencers and heavy play on the video-sharing app favored by Gen Z.

By Peter Adams • Sept. 3, 2024

ODP Corp. develops AI assistant for Office Depot, Office Max associates

The ODP Personal Assistant gives workers the ability to provide faster and more accurate responses to customers. 

By Tatiana Walk-Morris • Sept. 3, 2024

Bath & Body Works to launch generative AI fragrance finder

The retailer plans to leverage large language models and data to increase customer traffic and sales over time. 

By Lindsey Wilkinson • Sept. 3, 2024

Shoppers’ online fraud fears escalate

Four in five consumers are worried about identity theft or someone stealing their credit card numbers, according to an August report from the credit monitoring agency Experian.

By Patrick Cooley • Sept. 3, 2024

Gen Z more likely to buy holiday gifts via social media: report

Instagram and Facebook are forecast to be the most popular platforms for gift purchases during the season. 

By Tatiana Walk-Morris • Aug. 28, 2024

Amazon Fresh debuts 4 new stores

All of the locations offer smart grocery carts and Amazon One, the company’s palm-recognition technology.

By Peyton Bigora • Aug. 28, 2024

At Stitch Fix, stylists move into the spotlight

In its quest to stem sales declines, the apparel box retailer has overhauled its customer experience model.

By Daphne Howland • Aug. 27, 2024

How chatbots can personalize self-service interactions

Generative AI chatbots are well-suited to draw on customer metadata and company knowledge bases to personalize self-service experiences.

By Bryan Wassel • Aug. 27, 2024

Nearly 40% of consumers return an online purchase ‘at least’ once a month: report

The majority of consumers are open to exchanges or store credit instead of full refunds if the returns process is easy, according to Narvar.

By Tatiana Walk-Morris • Aug. 26, 2024

Mobile shopping forecast to drive over half of online holiday sales: report

With more people shopping on mobile devices, a “tipping point” with consumer behavior is on the horizon, according to Adobe Analytics.

By Tatiana Walker-Morris • Aug. 23, 2024

Target exec says GenAI tool is boosting worker efficiency

The chatbot, which helps Target’s team members resolve on-the-job challenges, is making it easier and faster to assist customers, COO and CFO Michael Fiddelke said. 

By Alexei Alexis • Aug. 23, 2024

Shopify, YouTube expand partnership

Through an affiliate program, Shopify merchants now have access to thousands of creators to showcase their products.

By Tatiana Walk-Morris • Aug. 22, 2024

How J.C. Penney is using AI and machine learning in its supply chain

The department store retailer is investing heavily in new technology to improve productivity and upgrade its legacy systems.

By Philip Neuffer • Aug. 21, 2024

Walmart used AI to crunch 850M product data points

“We're finding tangible ways to leverage generative AI to improve the customer, member and associate experience,” CEO Doug McMillon said.

By Bryan Wassel • Aug. 20, 2024

Best Buy launches AI-powered delivery tracking

The company joins the growing ranks of retailers that are tapping artificial intelligence to enhance the shopping experience.

By Nate Delesline III • Aug. 19, 2024

5 ways retailers can excel at change management

Learn how top retailers adapt to consumer trends and market shifts with these five proven strategies.

Aug. 19, 2024

Walgreens names digital commerce leader, chief merchant

Sharmila Sudhakar comes from Tailored Brands to tackle digital growth while Tracey Koller joins from Party City to lead merchandising,

By Nate Delesline III • Aug. 16, 2024

Mattel names new chief technology officer

Sai Koorapati joins the company from Topgolf Callaway Brands, where he led a digital transformation initiative. 

By Tatiana Walk-Morris • Aug. 16, 2024

Reebok releases new fitness app

The subscription-based Reebok Fitness app features on-demand workouts, nutritional guidance and the ability to connect with other users. 

By Tatiana Walk-Morris • Aug. 15, 2024

FTC finalizes rule to prohibit sale or purchase of fake reviews

The rule prohibits businesses from buying reviews or testimonials, whether positive or negative, as well as the suppression of reviews.

By Kristen Doerer • Aug. 15, 2024

Trove acquires competing resale platform Recurate

The combined company will oversee 44 partners and control up to 80% of branded resale traffic in the U.S. as a result of the deal.

By Lara Ewen • Aug. 15, 2024